REFORMER INFINITY - FZCO ("we," "our," or "the Company") is committed to protecting the privacy and security of the personal data we collect. This Privacy Policy explains how we handle information collected via our website and inquiry forms.

1. Data We Collect
Depending on your interaction with us, we may collect the following:
General Inquirers: Name, email address, and phone number.
On-Demand Clients: Physical address (for home/office sessions) and optional physical health/fitness indicators to ensure session safety.
Instructor Applicants: CVs, professional certifications, identification documents (passport/Emirates ID), and employment history.
Investors & Prospective Franchisees: Business entity details, financial capability statements, and professional background.

2. Purpose of Data Processing
We process your data for the following specific purposes:
Service Delivery: To coordinate and execute "On-Demand" Pilates sessions.
Partnership Evaluation: To vet potential franchisees and investors against our brand standards.
Recruitment: To assess the qualifications of instructors applying to join the brand.
Communication: To provide updates on our 6-month franchise implementation support or partnership opportunities.

3. Data Storage and Security
Location: As a DSO-IFZA registered entity, your data is stored on secure servers with restricted access.
Security: We implement technical and organizational measures to protect against unauthorized access, disclosure, or loss of data.
Retention: We retain personal data only as long as necessary to fulfill the purpose for which it was collected or to comply with UAE legal requirements.

4. Sharing of Information
We do not sell your personal data. We may share your information only with:
Internal Teams: Authorized personnel managing recruitment or franchise development.
Service Providers: Trusted third parties who assist in operating our website or processing payments (under strict confidentiality).
Legal Authorities: When required by UAE law or to protect our legal rights.

5. Your Rights under UAE Law
Under the UAE Data Protection Law, you have the right to:
Access: Request a copy of the personal data we hold about you.
Correction: Request the rectification of inaccurate data.
Erasure: Request the deletion of your data (subject to legal retention obligations).
Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

6. Cookies
Our website may use cookies to enhance user experience and analyze traffic. You can choose to disable cookies through your browser settings, though this may affect website functionality.

7. Contact Us
For any data-related inquiries or to exercise your rights, please contact:
Data Protection Officer
REFORMER INFINITY - FZCO
DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, UAE
Email: contact@reformerinfinity.com
Phone: +971 58 274 1712

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